Effective Date: June 2018

Last Updated: March1, 2021

Attindas Hygiene Partners

Privacy Policy

 

 

This Privacy Policy (the “Policy”) applies to the websites, applications, and electronic communications on which it appears (the “Platform”).  This Policy describes how Attends Healthcare Products Inc. (a part of Attindas Hygiene Partners group) as well as our affiliates and subsidiaries (collectively "Attindas" or "we" or "us" or "our") uses the Personal Information that we collect, receive, maintain, and store about you.  Please read this Policy carefully, by interacting with us through the Platform you consent to this Policy.

 

1. Types of Personal Information Collected

We may collect a range of Personal Information.  “Personal Information” is information that identifies, relates to, describes, or is reasonably capable of being associated with or linked to an individual.  When we combine Personal Information with other information (i.e. information that does not, on its own, identify you), we treat the combined information as Personal Information. 

Contact Information – If you sign up for our newsletter, submit an inquiry, request a sample, or make a purchase we may collect your contact and mailing information.  This may include your email name, address, and phone number. 

Employment Information – If you apply for employment with Attindas, we will collect your employment and work history, as well as other Personal Information related to your potential employment.  This may include your education and employment history, address and contact information, demographic information, and any other information included in your resume or application.  

Location Data – While navigating our Platform your mobile device or browser may share your location data, both through WiFi and GPS.  Attindas will collect this information based on the settings of your phone and browser. 

Usage Information – We may also collect usage and device information when you visit our Platform.  This may include information about the browser, operating system, and/or device identifier for the device you are using, your ISP and IP information, your navigation activity on the Platform, as well as the websites that you came from and the site you visit when you leave.

2. Method of Information Collection

We may collect Personal Information in a variety of ways.  We may collect Personal Information directly from you; for example, when you register an account on the Platform, make a purchase, submit a job application, or correspond with us through the Platform. 

We may also collect Personal Information from third parties.  For example, we work with business partners, subcontractors in technical and delivery services, advertising networks, analytics providers, and search information providers. 

We may also collect Personal Information from you passively.  Our Platform uses tracking tools like cookies, pixels, and web beacons.  We do this both on our Platform and in emails that we send to you.  Through these tools, we collect Personal Information about users over time when you use our Platform.  This collection includes usage and browser information.  We may also have third parties collect Personal Information in this way.  For more information about the trackers that we use, please see Section 6 of this Policy.  Additionally, if you enable location data on your device, this data will be collected passively based on the location settings on your device.

3. Combining Information

We may combine Personal Information we obtain.  For example, we may combine Personal Information that we have collected online with Personal Information that we have collected offline, for instance during calls between you and our support team.  We may also combine Personal Information that we have collected across other third party sites or from other third parties with Personal Information we already have.  Finally, we combine Personal Information across devices.

4. How We Use Personal Information

We will use your Personal Information to fulfill your purchases and offer our services, respond to your requests and inquiries, as well as to send you communications.  We may also use your Personal Information to communicate with you for transactional purposes.  For example, we might contact you about this Policy or our Terms of Use.  We may also use your information to process your employment application and assess your employment candidacy, as well as communicate with you for hiring purposes.

We may also use your Personal Information to improve our Platform, products, and services.  This may include using your Personal Information to customize your experience with us.   We may also use your Personal Information for the security of the Platform and our company, our customers, and other third parties. We may also use your Personal Information to protect against fraud and other malicious activity.

We may also use your Personal Information for marketing purposes.  For example, we may send you information about new features on the Platform, new services we offer, and special offers.  When legally permitted, this may also include using your Personal Information to serve you ads and to tell you about products or offers available through us, or third parties, that we think you might find interesting.  

Finally, we may use your Personal Information for other purposes, as permitted by law. 

5. Sharing Personal Information

We may share your Personal Information in the following circumstances:

  • Within Attindas – We may share your Personal Information within our family of companies.
  • Service providers – When we hire a service provider to help operate the Platform or our business, we may give access to Personal Information as necessary to perform the service for Attindas. This may include service providers that operate our Platform, send our communications, or run our promotions.
  • Business Partners – Attindas may share Personal Information with our trusted business partners. For example, we may share your Personal Information with a company when we co-sponsor a promotion or service.  These partners may use your Personal Information to, among other things, send you information or contact you about their services and products.
  • Third Parties for Marketing Purposes – We may share your Personal Information with third parties for their marketing purposes. This may include third parties whose services we believe you may be interested, or who are interested in providing you with services.  These third parties may share your Personal Information with others and may use it for their own interest based advertising.
  • Legal obligation or protection from harm -When we have a good faith belief that access, use, preservation or disclosure of Personal Information is reasonably necessary to (a) satisfy or comply with any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of the Terms of Use, (c) detect, prevent, or otherwise respond to fraud, security or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of Attindas, its users, or the public against harm.
  • Merger or sale -If and when Attindas is involved in a merger, acquisition, or any form of transfer or sale of some or all of its business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding. Personal Information may be transferred along with the business.  Where legally required we will give you prior notice and if you have a legal right to do so, an opportunity to object to this transfer.
  • Purposes described to you – We may share your Personal Information for other purposes, as we describe to you.

6. Cookies and Other Technologies

We collect Personal Information about users over time on the Platform by using several common types of cookies and other tracking technologies including web beacons, pixels, and flash cookies.  We also have third parties that collect Personal Information in this way on our behalf and for their own purposes.  Cookies are small files that download when you access certain websites.  For more information about cookies visit: www.allaboutcookies.org/.  Web beacons, pixels, and other tracking technologies operate independent of cookies. 

To assist us with analyzing our website traffic through cookies and similar technologies, we use analytics services such as Google Analytics.  For more information on Google Analytics’ processing of your Personal Information, please see “How Google uses data when you use our partners' Platforms or apps.”  You can opt out of Google Analytics by installing Google’s opt-out browser add-on.

These cookies may be ones placed by us (first-party) or by a third party.  These cookies may also be Flash Cookies.  To learn how to manage privacy and storage settings for Flash cookies click here.  We may use cookies that are session-based or persistent.  Session cookies expire when you close your browser or turn off your device.  Persistent cookies remain on your device after you close your browser or turn off device. 

We may use a variety of cookies:

Type of Cookies

Description

Required

Required cookies are essential for the Platform to function properly and for you to navigate our Site and use its features, such as accessing secure areas of the Platform and using our services.

Performance

These cookies collect information about how you use the Platform, including which pages you go to most often and if they receive error messages from certain pages. These cookies do not collect information that individually identifies you. All information these cookies collect is aggregated and anonymous. It is only used to improve how the Platform functions and performs.

Functionality

Functionality cookies allow the Platform to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features. These cookies also enable you to optimize your use of the Platform after logging-in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.

Targeting or Advertising

From time-to-time, we may engage third parties to track and analyze usage and volume statistical information from individuals who visit the Platform. We sometimes use cookies delivered by third parties to track the performance of our advertisements. For example, these cookies remember which browsers have visited the Platform. The information provided to third parties does not include Personal Information, but this information may be re-associated with Personal Information after we receive it.

By way of example, as you visit the Platform, advertising cookies may be placed on your computer so that we can understand what you are interested in. Our advertising partners then enable us to present you with retargeted advertising on other sites based on your previous interaction with the Platform.

We also contract with third-party advertising networks and similar partners that collect IP addresses and other information on our Platform, from emails, and on third-party sites. Ad networks follow your online activities over time by collecting Site Navigational Information through automated means, including through the use of cookies. They use this information to provide advertisements about products and services tailored to your interests. You may see these advertisements on other websites. This process also helps us manage and track the effectiveness of our marketing efforts.

Third parties, with whom we partner to provide certain features on the Platform or to display advertising based upon your web browsing activity, use Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored.

 

You can control cookies and tracking tools.  Some browsers have a “do not track” feature that prevents a website from tracking you, as well as additional cookie settings.  Our Platform does not currently respond to these signals.  If you choose to block cookies and other trackers, certain features of the Platform may not work.  Blocking or rejecting cookies will not stop all of the tracking described in this Policy.  These features and options are browser and device specific and are not uniform. You can usually find these settings in the options or preferences menu of your browser. To understand these settings, the following links for commonly used browsers may be helpful, or you can use the help option in your browser for more details:

To find out more on how to manage and delete cookies, visit www.allaboutcookies.org. For more details on your choices regarding use of your web browsing activity for interest-based advertising you may visit the following sites:

On a mobile device, you may also be to adjust your settings to limit ad tracking.

7. Your Choices

You have certain choices about how we use your Personal Information.  You can opt out of certain marketing.  To opt-out of marketing communications, please email us at customerservice@attindas.com  or by following the instructions included in the email or text correspondence.  Please note that, even if you unsubscribe from certain correspondences, we may still need to contact you with important transactional or administrative information, as permitted by law.

8. Children Under the Age of 13

The Platform is meant for adults and we will not knowingly collect Personal Information from any person under the age of 13 without permission from a parent or guardian. The Platform is not designed to attract the attention of persons under the age of 13.  If you are a parent or legal guardian and think your child has given us Personal Information you can email us at customerservice@attindas.com.  You can also write to us at the address listed in the “Contact Us” section of this Policy.  Please mark your inquiries “COPPA Inquiry.”

9. California Privacy Rights

Pursuant to California’s Shine the Light statute (Cal. Civ. Code Sec. 1798.83), you can control if we share Personal Information with third parties for their marketing purposes.  To opt-out of us sharing your Personal Information with third parties for such promotional purposes, email us at dpc.dataprivacy@attindas.com or write to us in the “Contact Us” section of this Policy and include “Marketing Opt-Out” in your request.

In addition, pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), California residents have certain other rights concerning their Personal Information. This section describes (1) the categories of Personal Information, collected and disclosed by Attindas, subject to California privacy law, (2) your privacy rights under California privacy law, and (3) how to exercise your rights.

When we use the term “Personal Information” in this section, we mean information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

        a. Personal Information we Collect.

If you are a California consumer, please be aware that we collect, process, and maintain Personal Information to fulfill certain business purposes related to our Platform. We will not collect additional categories of Personal Information or use Personal Information collected for additional purposes without providing you notice.  Within the preceding twelve (12) months we and our service providers have collected, and we may continue to collect, the categories of Personal Information set forth below.  We disclose each of these categories of Personal Information to our service providers for our business purposes (to enable the service providers to provide their services) and as otherwise described in the “How We Disclose Personal Information” section above.  Additionally, some of our online advertisers may have used and disclosed Usage Information (as defined above) collected automatically from the Platform.  Regardless of whether this a “sale” of Personal Information as defined by CCPA, we provide you the right to opt out of cookies used for online behavioral advertising as described above.

  • Identifiers (for example, name, postal address, date of birth, email address, IP address, and online identifiers);
  • Categories of Personal Information as defined by Cal. Civ. Code § 1798.80 (for example, name, signature, Taxpayer Identification Number, telephone number, passport number, driver’s license number, insurance policy number, account numbers);
  • Protected classifications under California or federal law (for example, age, citizenship status, national origin or ancestry);
  • Commercial information (for example, transaction history);
  • Internet or other electronic network activity information, including information on your usage of our Sites;
  • Geolocation data;
  • Sensory data (for example, audio from call recordings); and
  • Inferences drawn from any information identified above to create a profile

Attindas does not sell Personal Information.

          b.  Your Privacy Rights.

In accordance with the CCPA and subject to certain exceptions, California consumers may exercise under certain conditions the following four (4) categories privacy rights with respect to their Personal Information. Please note: you will not be discriminated against in any way by virtue of your exercise of the rights listed below, which means we will not deny goods or services to you, provide a different prices or rates for goods or services to you, or provide a different level or quality of goods or services to you. 

Privacy Right

Description

Notice

You may have the right to be notified of what categories of Personal Information will be collected at or before the point of collection and the purposes for which they will be used and shared.

Access

You may have the right to request the categories of Personal Information that we collected in the previous twelve (12) months, the categories of sources from which the Personal Information was collected, the specific pieces of Personal Information we have collected about you, and the business purposes for which such Personal Information is collected and shared. You may also have the right to request the categories of Personal Information, which were disclosed for business purposes, and the categories of third parties in the twelve (12) months preceding your request for your Personal Information.

Data Portability

You may have the right to receive the Personal Information you have previously provided to us.

Erasure 

You may request to have your Personal Information deleted from our servers and we will direct our service providers to do the same. However, please be aware that we may not fulfill your request for deletion if we (or our service provider(s)) are required to retain your Personal Information for one or more of the following categories of purposes: (1) to complete a transaction for which the Personal Information was collected, provide a good or service requested by you, or complete a contract between us and you; (2) to ensure our website integrity, security, and functionality; (3) to comply with applicable law or a legal obligation, or exercise rights under the law (including free speech rights); (4) to otherwise use your Personal Information, internally, in a lawful manner that is compatible with the context in which you provided the information.

            c.  How to Exercise Your Rights.

If you would like to exercise your rights listed above, please send (or have your authorized agent send) an email to dpc.dataprivacy@attindas.com or call us toll-free at: (800) 428-8363. You have a right not to receive discriminatory treatment by any business when you exercise your CCPA rights. 

While we take measures to ensure that those responsible for receiving and responding to your request are informed of your rights and how to help you exercise those rights, when contacting us to exercise your rights, we ask you to please adhere to the following guidelines:

  • Tell Us Which Right You Are Exercising: Specify which right you want to exercise and the Personal Information to which your request relates (if not to you). If you are acting on behalf of another consumer, please clearly indicate this fact and your authority to act on such consumer’s behalf;
  • Help Us Verify Your Identity: Provide us enough information to verify your identity. For example, provide us (at a minimum) your full name, address, and phone number. Please note that if we cannot initially verify your identity, we may request additional information to complete the verification process. Any Personal Information you disclose to us for purposes of verifying your identity will solely be used for the purpose of verification.
  • Direct Our Response Delivery: Inform us of the delivery mechanism with which you prefer to receive our response. You may specify, for example, email, mail, or through your account (if you have one with us).

Please note that you do not need to create an account with us in order to make a request to exercise your rights hereunder.

              d. How We Respond to Your Requests.

In all cases, we will respond to your request within 45 days. However, where reasonably necessary, we may extend our response time by an additional 45 days, provided we send you notice of such extension first. We will provide the information to you via your preferred delivery mechanism.  If the information is provided to you electronically, we will provide you the information in a portable format and, to the extent technically feasible, in a machine readable, readily useable format that allows you to freely transmit this information without hindrance.

Please note that we will not charge you for making a request, provided that you make no more than two (2) requests per year. If you make three (3) or more requests in any given twelve (12) month period, we may refuse to respond to such requests, if determined by us to be unfounded or excessive (e.g. repetitive in nature), or we may charge a reasonable fee taking into account the administrative costs of providing the information or communication or taking the action requested. If we refuse to act on the request, we will provide you notice and the reason for our refusal to act.

10. Information about privacy for Individuals in Europe

This section describes our practices in connection with the personal information that you provide to Attends Healthcare Products Inc through the newsletter request form and contact form in the website www.attindas.com.  

           a. Data Controller

The Data Controller, who determines which personal information is collected, how and for which purposes is Attends Healthcare Products Inc.  at the address 8020 Arco Corporate Drive, Raleigh, North Carolina, US, 27167

          b. Lawful Basis for Processing

Your consent. You are able to remove your consent at any time (see section “What are your rights when you provide personal information?” below).

        c. How Information is collected

We collect your personal information directly from you when you subscribe to receive our newsletters or when you fill in your data in the contact forms, such as your interaction with our website.

       d. Information Processed

We may collect (automatically, as detailed in the forms you will be asked to complete) and process the following personal information: name, surname, telephone number, e-mail and your comments or questions.

      e. Purposes of the processing

We use your personal information to:

  1. provide you with a service you have requested: send you our newsletter or answer any questions you may have through our contact form.;
  2. analyse how our website is used. For example, this includes the analysis of statistical information on the use of our websites by visitors and of any feedback on our business or testimonials that you may provide through our contact form.

        f. How Long we Store Your Information

Your personal information is securely stored.

We keep your personal information for 7 years for the above mentioned purposes unless there is a subsisting legal reason that makes us to block and retain the information for a longer period. We will store your personal information indefinitely for for the sending of newsletters until you withdraw your consent.

       g.  Information Shared with third parties

We may share your personal information with other Attindas entities in  Europe if you indicate in the contact form that you need information regarding products or services in Europe, with third party service providers who assist us in fulfilling the purposes set out above, and also may be shared with public authorities for compliance with legal obligations.

        h.  What are your responsibilities when you provide us with or allow us access to your personal information?

You must provide accurate personal information and only when you are 18 years of age(*) or over and keep them up-to-date. You must comply with any data protection and privacy legal requirements applicable to you. You must comply with and not disable any security measure of a Website. If you are acting as a (legal or de facto) representative of any legal entity, you must only provide your professional contact details in respect of that legal entity (and never your private contact details).

(*) We do not intend to collect, or direct any personal information collection to, information of individuals under 18 years old, and we request that you do not provide personal information to us.

           i. What are your rights when you provide personal information?

Under data protection laws, you have rights including:

  1. Your right of access - You have the right to ask us for copies of your personal information.
  2. Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  3. Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  4. Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
  5. Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
  6. Your right to information portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at dpc.dataprivacy@attindas.com if you wish to make a request. We will answer your request as soon as reasonably practicable, and in any case, within the term legally determined.

Moreover, where the processing is based on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

             j. How to complain

You can also complain to your local Data Protection Authority if you are unhappy with how we have used your information:

You can find more information about your local Data Protection Authority in this link: https://edpb.europa.eu/about-edpb/about-edpb/members_en

If you have any questions regarding how we process your personal information, or about this privacy notice, you can contact us by email to (dpc.dataprivacy@attindas.com). We will be happy to assist you.

              k. If you are interested in Attindas products, services or job offers we kindly ask you to visit any of our websites in Europe at the following links:

 

Country

website

Country

website

United Kingdom

www.attends.co.uk www.attendslifestylesco.uk

Austria

www.attends.at

Sweden

www.attends.se

Switzerland

www.attends.ch

Germany

www.attends.de

www.attendspflegepaket.de  

www.attendsdirekt.de

Netherlands

www.attends.nl

Spain

www.indas.com

www.indasec.com

www.chelino.com  

www.convertia.com

Belgium

www.attends.be

Norway

www.attends.no

Finland

www.attends.fi

France

www.attends.fr

Czech Republic

www.attends.cz

For information on how Attindas processes personal information of individuals in Europe, please review our privacy policy for Europe, which is available here (English version): https://www.attends.co.uk/privacy-policy and in the privacy policy section of the above websites.

11. Storage, Security and Retention of Information

Attindas has taken reasonable steps to protect the Personal Information users share with us, including, but not limited to, setup of processes, equipment and software to avoid unauthorized access or disclosure of it. No transmission of information via the Internet can be entirely secure, however, so please always use caution when submitting Personal Information.  We will retain your Personal Information in compliance with the uses described in this Policy, as well as to comply with our legal, financial reporting, or compliance obligations.

We store Personal Information both inside and outside the United States.  If you live outside of the United States, be advised that we may transfer your Personal Information to, and store it in, the United States.  United States law may not provide the same protections as the laws in your country.  Information transferred from the EU or UK will be subject to the appropriate safeguards pursuant to GDPR and other applicable law. 

12. Links to Third Parties and their Sites

Our Platform may include third party content and links to third party websites and services that collect Personal Information.  We do not control these third parties and this Policy does not apply to their privacy practices.  We are not responsible for the practices of these third parties or how they use Personal Information you provide to them.  Please read the third parties’ privacy policies carefully.

13. Contacting Attindas

If you have any questions about this Policy, or the privacy practices of Attindas, please email us at dpc.dataprivacy@attindas.com or write to us at: Attindas Legal Department/Paralegal at 8020 Arco Corporate Drive, Raleigh, North Carolina, US, 27167.

 

14. Updates

Please note that this Policy may be amended from time to time. Unless otherwise indicated, any changes to this Policy will apply immediately upon posting to the Platform so please check our site periodically for updates.  You can see when this Policy was last updated by reviewing the “Last Updated” legend at the top of this page.  We will provide notice of material changes by updating the Policy here, and communicating with you in the manner and format in which we typically communicate with you in our regular course of business, as required by applicable law.